1. Delivery Information

1.1 Shipping Areas

We currently ship within Egypt. If you do not see your location listed, please contact our customer service team “contact us” page to inquire about shipping options.

1.2 Delivery Time

Delivery times vary based on your location. Typically, orders will arrive within 3 to 5 business days from the date of order. Please note that delivery times are estimates and may be affected by factors beyond our control.  You will be notified via email if there will be a significant delay in the shipment of your order.

1.3 Shipping Costs

We offer a free standard shipping for orders over 600 EGP. For orders below 600 EGP, a flat rate of 60 EGP will be applied.

2. Returns and Exchanges

2.1 Return Eligibility

To be eligible for a return or exchange, items must be in their original condition, unused, and in the original packaging. Returns must be initiated within 14 days of receiving your order. Items that do not meet these criteria may not be accepted for return.

2.2 Return and Exchange Process

To return or exchange an item, please contact us through our email hello@nfrycosmetics.com. 

2.3 Return Shipping Costs

Return or exchange shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items). 

2.4 Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be in cash provided by the courier. 

2.5 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at hello@nfrycosmetics.com within 3 days of receiving your order. We will arrange for a replacement or refund as appropriate.

3. Contact Us

For any questions regarding delivery or returns, please contact our customer service team.